24x7 Support

Customer Satisfaction

With any system that is vital to the successful operation of your business you need top class support. We have looked carefully at how support is delivered and we came to the very simple conclusion that the best people to support your system are the ones that designed and built it.

We understand the increasing demands placed upon the IT industry today in terms of quality, cost, delivery and speed of change. We can minimise the impact of such pressures by providing original equipment which is fit for purpose and dedicated support that optimises lifelong system performance.

Our Global Customer Services department provides ongoing technical support and advice, onsite support, repair and audit, and reliability/maintenance training.

Support Contracts

A Support Contract is the most cost effective solution for ensuring minimum downtime.  We recognise that each customer has unique requirements and our Support Contracts are designed to be tailored to meet their needs.

Help Desk

The help desk is a dedicated facility which acts as the communication and activity hub of Customer Support.  It is manned by qualified and experienced personnel and is responsible for the co-ordination of all enquires and responses.  This achieves a high level of process integrity and ensures speed and clarity during problem management.

Our goal is to become not only our Customers’ preferred service partner but also their choice for all future system provision.

Click here to use our online technical support ticket system

For further information please contact our dedicated customer support team by:
Tel:  +44 (0) 8454 664 764
Email: support@developerx.co.uk